Help! It Broke!
Some problems can be solved simply, some are more thorny. The purpose of these pages is to help you to diagnose the problem, and to get you directions for returning a sick scale to us so that you can get it back as soon as possible. If you can measure your stone, we have a Carat Calculation Page you can use in the meantime.
|I push the button, but nothing at all happens|
|I can't get any Numbers|
|I get some Numbers, but they are not consistent. They drift or jump|
|I get stable Numbers, they're just not the right ones|
|Other Questions about my scale, including mechanical case malfunction and Customization|
|I had problems and removed the back. Now, which knob does what?|
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